Privacy Policy

Last updated: 9 October 2026

At Son&Sara, we value your trust and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, purchase our products, contact us or otherwise interact with our online store.

Son&Sara operates this website using Shopify, which provides our ecommerce platform and supports the shopping experience we offer.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Please read it carefully to understand how your information is handled.

1. Information We Collect

Depending on how you interact with Son&Sara, we may collect the following information.

Personal and contact information

Your name, email address, telephone number, billing address and delivery address.

Order and transaction information

Products purchased, order numbers, delivery details, purchase history, payment status, returns, refunds and related transaction information.

Payment information

Payment-related information necessary to process purchases. Payments are processed through Shopify and our supported payment service providers. The information handled by us and those providers depends on the payment method you select.

Customer account information

If customer accounts are available, we may process account identifiers, preferences and other information associated with your account.

Website and device information

Your IP address, browser type, device information, website interactions, pages visited and information collected through cookies or similar technologies.

Customer communications

Information you provide when contacting us through our website, email or customer support channels, including order enquiries and feedback.

We aim to collect only the information reasonably needed for our business activities and the services we provide.

2. How We Collect Information

We may collect personal information:

• Directly from you: when you place an order, complete checkout, contact customer support, submit a form or subscribe to marketing communications.

• Automatically: when you interact with our website, including through cookies and similar technologies.

• From service providers: including Shopify, payment processors, shipping providers and other services involved in operating our store.

• From advertising and analytics partners: where those services are used and the collection or sharing is permitted by applicable law.

3. How We Use Your Information

We use personal information for legitimate business activities, including the following purposes.

Processing and delivering orders

We use your information to:

• Process purchases and payments.

• Confirm orders and provide transaction updates.

• Arrange product fulfilment and delivery.

• Provide shipping or tracking information.

• Handle returns, refunds and customer support enquiries.

Providing customer support

We use information you provide to answer questions, investigate delivery issues, respond to complaints and help resolve problems with your orders.

Improving our website and services

We may analyse website activity, customer feedback and purchasing patterns to improve navigation, products, customer support and the overall shopping experience.

Marketing and advertising

Where permitted by law, we may use information to communicate offers, product updates and promotions, and to measure the performance of advertising campaigns.

We may also use advertising technologies to understand how visitors interact with our website and to show relevant advertisements.

We comply with applicable requirements for marketing consent and unsubscribing.

Security and fraud prevention

We may process information to protect our customers, detect suspicious transactions, prevent fraud and maintain the security of our store.

Legal and regulatory requirements

We may use or disclose information when necessary to comply with applicable laws, respond to lawful requests, resolve disputes or protect our legal rights.

4. Cookies and Advertising Technologies

Our website uses, or may use, cookies and similar technologies to support website functionality, remember preferences, understand site usage and measure marketing performance.

These technologies may include:

• Essential cookies needed for shopping carts, checkout and website functionality.

• Analytics tools used to understand website activity.

• Advertising technologies used to measure and improve advertisements.

• Preference-related technologies that remember selected settings.

[Confirm whether you use Meta Pixel, Meta Conversions API, Google Analytics or other advertising and tracking services. Identify the relevant services here where appropriate.]

You may be able to manage certain tracking preferences through our website's privacy controls or your browser settings. Available controls and legal rights vary depending on your location.

Disabling certain cookies may affect website functionality.

5. How We Share Your Information

We may share personal information with third parties when reasonably necessary to operate our business, deliver orders and provide our services.

These may include:

Shopify

Our ecommerce platform provider, which hosts our online store and processes information associated with shopping, checkout and other platform features.

Payment service providers

Businesses that securely process payments, manage transactions and assist with fraud prevention.

Suppliers and fulfilment partners

Businesses that prepare, pack and dispatch products purchased through our store.

Shipping and delivery providers

Delivery companies that require recipient details to transport and deliver orders.

Marketing and analytics providers

Advertising and measurement partners, where we use their services and sharing is permitted by law.

Professional and technical service providers

Providers assisting with website hosting, customer support, security, accounting, legal compliance and business administration.

We may also disclose information where legally required or where you request or authorise the disclosure.

We do not intend to disclose personal information unnecessarily. Our handling of information is subject to applicable laws and the terms governing our service providers.

6.Third-Party Services

When you visit or purchase through Son&Sara, information may be processed by Shopify and its service providers to support shopping, payment processing, security, analytics and other ecommerce functions.

Depending on the Shopify features enabled for our store, Shopify may also process information for additional platform services, including certain personalised shopping or advertising features.

For more information about Shopify's practices, please review the Shopify Consumer Privacy Policy.

You can also access Shopify's Privacy Portal for information about available privacy choices.

7. International Processing and Delivery

Son&Sara operates in Australia, but some of the services involved in running our store may be provided internationally.

Personal information may be processed, stored or disclosed outside Australia, including where international technology providers, suppliers or delivery partners are involved.

[If you fulfil orders through TeemDrop or another supplier in China, confirm the information shared with that supplier and explain that necessary order and delivery details may be disclosed to fulfilment partners in China.]

Other countries in which recipients may be located should be identified where reasonably practicable.

We take applicable legal requirements concerning international information handling into account when working with service providers.

8. Marketing Communications and Your Choices

If you subscribe to receive promotional communications, we may send updates about products, special offers and other Son&Sara news.

You can unsubscribe from promotional emails using the unsubscribe link provided in those messages or by contacting us.

Unsubscribing from marketing will not prevent us from sending necessary transactional communications, such as order confirmations, delivery updates or customer support messages.

We aim to respect your preferences and comply with applicable Australian marketing laws.

9. Keeping Your Information Secure

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

We use other service providers to support our online operations and payment processing.

However, no internet-based system or method of electronic communication can be guaranteed to be completely secure.

We encourage customers not to send sensitive payment credentials or passwords through ordinary email or contact forms.

10. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including:

• Processing and maintaining order records.

• Responding to customer service requests.

• Meeting tax, accounting and other legal obligations.

• Preventing fraud and resolving disputes.

• Maintaining records where required by applicable law.

When personal information is no longer reasonably required, we will handle its deletion or de-identification in accordance with applicable obligations and our operational requirements.

11. Your Privacy Rights

Depending on applicable laws and your circumstances, you may have rights to:

• Request access to personal information held about you.

• Request correction of inaccurate or outdated information.

• Request deletion of information where applicable.

• Request copies of information or exercise other available data rights.

• Withdraw certain consents or opt out of marketing communications.

• Raise concerns about our handling of your personal information.

Some requests may be subject to legal exceptions, including requirements to retain certain transaction records.

To make a privacy request, contact us using the details below. We may need to verify your identity before providing access to or changing personal information.

We will consider and respond to privacy requests in accordance with applicable laws.

12. Children's Privacy

Our online store is intended for general retail customers and is not specifically directed at children.

We do not knowingly seek to collect personal information directly from children who are not legally able to provide the relevant information or consent.

If you are a parent or guardian and believe your child has provided personal information to us without appropriate authorisation, please contact us.

We will review the request and take appropriate action under applicable law.

13. Third-Party Websites

Our website may contain links to websites, social media platforms or services operated by third parties.

We do not control the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

14. Privacy Complaints

If you have concerns about how Son&Sara collects, uses or handles your personal information, please contact us.

When making a complaint, please explain the issue and provide any relevant information that will help us investigate.

We will review your complaint and respond within a reasonable period in accordance with applicable requirements.

Where Australian privacy law applies, you may also be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if the matter is not resolved through our complaints process.

You can find further information at www.oaic.gov.au.

15. Updates to This Policy

We may update this Privacy Policy to reflect changes to our website, business operations, service providers or legal obligations.

When changes are made, we will publish the revised policy and update the date shown at the top of this page.

Where required by law, we will provide additional notice about material changes.

16. Contact Son&Sara

If you have questions about this Privacy Policy, wish to exercise your privacy rights or need assistance with a privacy-related matter, you can contact us:

Business: Son&Sara

Email: sonandsara@gmail.com

Telephone: 0422 260 094

Business or mailing address: 37 Grenda Drive

Country: Australia

You may also use the contact form available on our website.

We appreciate the trust you place in Son&Sara and are committed to handling your information responsibly.